IHT RESPONSE TO
COVID -19
Our Commitment to Support our Customers, our Staff and Colorado During COVID-19
Keeping you informed
Our operations are evolving daily in response to city and state developments. We are adjusting as necessary to keep everyone safe and comply with all new directives.
Until recently, we have sold hot tubs in our stores and by providing virtual online tours of our showrooms and our products. This has become a preferable way to both shop and purchase since stay-at-home orders were put in place. We have been selling this way for years, but it may be new to you. We think you will like shopping from the safety and convenience of your home. For those who wish to touch, see, and feel their purchase, our retail locations remain open with some adjusted hours, safe-distancing, and sanitization rules in place.
The health and safety of IHT’s customers, employees, and partners is our primary concern. We will continue to monitor developments in Colorado closely and make adjustments as requested.
Showrooms
Some hours have been modified. See our locations and hours at the bottom of the page.
We have limited the number of customers in our showrooms at any given time and we will ensure social distancing is practiced.
As part of our standard processes, we have increased our frequency of cleaning, hygiene routines, and monitoring operational protocols.
Screen to Screen Online Virtual Tours
While it may be new for you, we have been providing virtual showroom tours for years. TRY A NEW WAY TO SHOP. We can do a safe and simple Screen-to-screen online virtual tour. We can help you with all your inquiries to find the perfect fit for you. To schedule a tour or get more information click “How to Buy” image.
Customer care & Service
Receiving • Service • Technicians • Warehousing
We continue to work under the current safe-distancing and sanitary conditions. We are taking precautions to protect both the technician and the customer. We want to ensure our customers’ tubs are safe to enjoy.
We can’t allow our technicians to enter a customer’s home out of an abundance of caution. We also have new policies in place to delivery your paperwork electronically and receive docusign signatures.
Deliveries
As always, text or call 303-296-7727 for delivery information. You can also e-mail kimberly@ihtspas.com.
All paperwork and signatures will be arranged electronically when you schedule your delivery.
We will not enter your home for any reason and will maintain social distancing.
Water Care, Filters, Accessories
Visit our new E-Store or use the additional ordering methods below for all your water care needs.
Local orders over $75 receive FREE SHIPPING via UPS.
Text or call to 303-296-7727 to place an order or get helpful information.
E-mail CustomerCare@ihtspas.com
Orders can be shipped UPS with orders over $75 free UPS shipping.
Orders can be picked up at your showroom with EASY CURB-SIDE PICKUP.
Get complete information for EASY ORDER FROM HOME including a pdf to download for easy size and price reference. Look below for an easy link.
We will e-mail receipts.
E-Store with safe and easy ordering
Visit our new E-Store for all your water care needs. You will find a safe and convenient online shopping experience with secure checkout.
All orders receive 15% Off at checkout with code: IHT15%. Local orders over $75 receive FREE SHIPPING via UPS.
Ask Us Anything…
Tell us what you need.
303-296-7727
Monday – Friday: 9-6
Saturday: 10-5
Sunday: 11-4
Email Us: marketing@ihtspas.com