Customer Service

We are a family- owned business that was established in 1978 that is always interested in sales professional to support our growing business. The ideal candidate is a highly motivated, self-starter with successful sales experience, must be able to work independently in a high energy, fast paced environment, and is community minded.

Position Description:

Position will be responsible for actively following up on leads and continuously seeking out sources for potential new customers. The ideal candidate is an expert at building relationships with people and has strong customer service skills.

Responsibilities include:

  • Solid opening, presentation and closing skills
  • Maintain a professional, friendly personality
  • Detail oriented, outstanding lead management and follow-up
  • Participate and contribute in the achievement of sales goals established for the month, quarter and year
  • Learn and keep up-to-date with key industry business knowledge
  • Must be able to work Saturdays

Knowledge and Experience:

  • Dedicated to an excellent customer service experience
  • Strong computer skills, proficiency in Microsoft programs – Word, Excel and Outlook
  • Strong knowledge of customer relationship management software (e.g., Salesforce) a plus
  • Working knowledge of social media and marketing campaigns

Key Competencies and Critical Skills:

  • Ability to work independently with minimal supervision
  • Self-motivated and self-directed individual with a focus on results and problem solving with strong decision-making skills
  • Attention to detail and follow-up, organizational skills, and ability to multi-task
  • Superior interpersonal, written, and verbal communication skills
  • Must present a clean professional appearance that puts the customer at ease
  • Dedicated, conscientious worker with a positive, “can do” attitude to create a friendly environment for customers and co-workers
  • Willing to give and receive constructive feedback and find ways to improve processes and procedures
  • Perform other related duties as assigned

The following critical skills are key to success in our small business:
Customer Focused: Passionate drive to delight our customers and offer solutions that deliver on their expectations
Critical Thinking: Thoughtful process of analyzing and problem solving to reach a well-reasoned solution
Team Mentality: Partnering effectively to drive and execute on our common goals
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage

Other Information:

  • Compensation commensurate with experience (salary plus commissions and bonuses)
  • Health benefits, paid vacation and sick days
  • Extensive professional training and development
  • Reference checks and background screening are required for all candidates

We have a steady stream of pre-qualified clients and referrals. Furthermore, we have a proven sales system to maximize sales and income, the successful candidate just needs a strong desire to succeed.

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