Customer Care

Colorado’s Trusted Authority on Attentive Customer Care and Service

Exceptional customer care begins and ends at IHT Hot Tubs & Fireplaces. From in-store assistance from knowledgeable professionals to on-site technicians who are trained and equipped to service, repair, and maintain your favorite aquatic spaces, there’s nowhere that you’ll find a team as dedicated to meeting your needs as the staff at IHT. Explore our service and repair options as well as our premier valet care for your hot tub or swim spa. With expert customer care from IHT, you’ll find an easy and enjoyable experience for your IHT product ownership.

Service & Repair

When your hot tub, swim spa, fireplace or gazebo is in need of repair or service, don’t trust your investment to just anyone. IHT Hot Tubs & Fireplaces specializes in service and maintenance support for all of the incredible products that we sell. From valet water care and cleaning service for your hot tub or swim spa to warranty and non-warranty support for needed repairs, IHT is the name you can trust in any season whether you are home or away.

Our fully in-house hot tub and swim spa service department never subcontracts the work out to someone else. Your IHT rigorously trained, certified and experienced technicians can handle all of your hot tub and swim spa repair needs, as well as expert cleaning and maintenance for your spa so it is ready and waiting whenever you want to use it. And with the largest inventory of in-house parts and components for all models of hot tubs and swim spas, you can find the repair help you need quickly.

We are also available to assist you with issues concerning fireplaces or automated gazebos.

Call (303) 296-7727 to schedule your repair or service appointment. Please let us know the make, model, and year of your product, as well as a description of the issue. At times, our customer care team may be able to help you troubleshoot the issue over the phone. At other times, we will be happy to send a technician to your home to look at and repair the problem. IHT Hot Tubs & Fireplaces guarantees all work completed by our technicians, giving you peace of mind that the job will be done expertly and correctly.

Our service department is closed on Saturday and Sunday. Please leave a message if calling on the weekend for prompt and helpful assistance when we return on Monday.

Valet Water Care

Why worry about using your downtime to clean and maintain your hot tub or swim spa? With incredible valet water care service from IHT, your favorite space at home can be ready and waiting to be used whenever you need it.

Whether you prefer weekly, monthly, quarterly or seasonal service, we have valet service options available to meet your needs. Call (303) 296-7727 to inquire about our silver, gold, and platinum valet packages for SilkBalance™, chlorine, bromine, or other water chemistry systems.

Optional services include:

  • Checking and balancing your water
  • Cleaning filters
  • Vacuuming
  • Water top-off
  • Waterline shell cleaning
  • Cover cleaning and conditioning
  • Quarterly spa drain and fills
  • Maintenance reports
Are you interested in something specific? We can customize a package for your individual needs and lifestyle. Get started on the valet service that’s right for you by calling our Customer Care department today.

Contacts Us

Contact us at (303) 296-7727 for personalized service, or stop in-store at one of our four Denver metro locations. With multiple showrooms open seven days a week, we are here to serve and assist you in building and maintaining the life you’ve always dreamed of.

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